POLICY AND REGULATIONS
1. Payment policy
1.1. Transfer / cash:
BAO CHANH JOINT STOCK COMPANY
Account number: 6463 3369
Asia Commercial Joint Stock Bank-Thu Duc Branch, TP. HCM.
1.2. Deposit, payment:
- First time: You deposit 60% of the total contract value after tax.
- Second time: You pay 40% of the remaining contract value.
1.3. Payment time:
- Deposit: within 03 days after the two parties sign the Contract.
- Payment: within 07 days when you sign the Acceptance-handover minutes - liquidation of the Contract.
2. Delivery and installation policy
2.1. Freight forwarding:
- Before delivery, we will inform you to prepare the premises for receiving goods.
- When receiving the goods, you check the quantity, quality and type of goods.
- Delivery and installation time: shown on the contract as agreed between the parties concerned.
=> After delivery and installation is completed, you sign for confirmation on the Acceptance-Handover-Liquidation Record.
3. Exchange and refund policy
In case of returning goods or exchanging goods:
- Goods are not of the right kind as customers order.
- The external situation affected such as peeling, rusting, used ...
- The goods are not qualified
4. Warranty policy:
- Product warranty period: 5 years (steel), for steel quality and damages ... due to design / production / installation errors.
- Warranty of powder coating and surface coatings (direct): 1 year.
- Conditions of warranty: use in normal environment (not wet, not used outdoors, ...) and must comply with the regulations, recommendations, ... of the manufacturer.
- In the course of using the product, if you have any changes compared to the design of the Contract, you must notify and get the consent of the company before changing. The product will discontinue warranty at the time of change if this condition is not met.
- Time of warranty, risk transfer, ownership of goods shall be calculated from the date of confirmation on the Acceptance-Handover-Liquidation Record.